At pagtaya, your privacy is something we take seriously. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, who we may share it with, and what rights you have over your own data. Please read through this page carefully so you know exactly how your information is handled on our platform.
When you register and use pagtaya, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos (PHP). During gameplay, we automatically collect technical data including your device type, IP address, browser type, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. All information collected is limited to what is genuinely needed — we do not collect data beyond what is necessary for the purposes described in this policy.
The personal information you provide is used primarily to create and manage your pagtaya account, verify your identity in line with applicable regulations, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your gameplay data helps us personalise your experience, recommend relevant games, and ensure that our platform continues to meet the needs of Filipino players. We may also use aggregated, anonymised data for internal analytics and platform improvement — this data cannot be used to identify you personally. If you have opted in to receive promotional communications, we will use your email or mobile number to send you information about bonuses and offers available on pagtaya; you can opt out of these at any time by contacting our support team at [email protected].
pagtaya does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by law, or when we believe disclosure is necessary to protect the rights, safety, or property of pagtaya or its players. In the event of a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified of any such change in advance.
pagtaya uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players interact with our platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most popular and where we can improve the user experience for players in the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some parts of the platform. We do not use cookies to track your activity on third-party websites, and we do not share cookie data with advertisers. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, and sensitive financial information is stored in encrypted form. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their roles, and all such staff are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every Filipino player on our platform.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a longer period as required by applicable financial regulations. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may request the deletion of your data at any time by contacting us at [email protected], and we will respond to your request promptly and in accordance with applicable data protection rules. We do not retain data for longer than is necessary for the purposes for which it was collected.
As a player on pagtaya, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data in certain circumstances. You also have the right to object to or restrict certain types of processing, and to request a copy of your data in a portable format. If you have given consent for us to process your data for a specific purpose — such as receiving promotional emails — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team at [email protected] and we will handle your request fairly and without undue delay. We are committed to making it straightforward for every Filipino player to understand and exercise their data rights.
pagtaya may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through the platform or by email. Your continued use of pagtaya after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any questions about this policy or how your data is used, please do not hesitate to reach out to us at [email protected].
We never sell or rent your personal information to third parties. Your data is used solely to operate and improve your experience on pagtaya, and to meet our legal obligations as a platform serving Filipino players.
All data transmitted on our platform is protected by SSL/TLS encryption. Sensitive account and payment information is stored securely, and access is restricted to authorised personnel only.
You can access, correct, or request deletion of your personal data at any time. Simply contact our support team and we will handle your request promptly and without unnecessary complications.
If you have any questions about how your data is handled, our support team is available around the clock. Reach us at [email protected] and we will respond clearly and promptly in Philippine English.
Our support team is ready to help with any privacy-related questions. You can also visit our FAQ page for quick answers, or head to our Responsible Gaming page for player wellbeing resources.